FAQ
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Do you except returns?
Since most items are custom made I cannot accept returns. Please contact me if there are any problems and I will do my best to reconcile the situation.
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How long does it take to receive my custom order?
Expect orders to take 4-6 weeks this includes shipping. I am a stay at home mom and I have limited time each day. I take pride in the work I do and want time to ensure you receive the best quality.
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Do all the wood pieces look the same?
All wood is unique with imperfections, so there could be gaps and split areas. I try to find the best pieces with limited flaws.
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How consistent are the stain colors?
Each piece of wood can stain slightly different from the next piece with the same stain color and same type of wood.
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Is the engraved color the same every time?
Each piece of wood can engrave a slightly different color from the next piece of the same type of wood. Also I use a 3D laser printer and therefore any wood pieces that are cut or engraved may leave burn marks on the wood. I do my best to prevent burn marks but at times its unavoidable.
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Can the round wood signs be displayed outside?
If the round wood pieces are going to be displayed outside a clear coat (polyurethane) needs to applied to help protect against different weather conditions.
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Can the custom cutting boards be used to prepare food?
All cuttings boards have a food mineral oil applied. If the boards are going to be used with food the food mineral oil should be applied every 6 months to help maintain the condition of the board.
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Are there additional font options for the monogram signs?
For the custom names the fonts used in the pictures will be used on all orders unless specified by customer.
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Can the Onesie ornaments be stained? Also can the font be changed?
Onesie Ornaments are made from maple and will not be stained.
The font shown in the pictures will be the font used on all orders unless specified by customer.
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Can the Holiday Ornaments be stained? Also can the font be changed?
The top piece is made from walnut and not stained.
The font shown will be the font used on all orders unless specified by customers.
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Can the font be changed on the Wedding / Baby shower Welcome sign? Also what are the color options for the vinyl lettering?
The font shown in pictures will be the font used unless specified by customer.
The vinyl lettering can be done in gold, silver, white and black.